Shipping- themed party products and party shop

We have a standard shipping rate of £4.99. We deliver anywhere within the UK.

Your order will arrive within 3-5 working days. We will aim to deliver your party box as quickly as possible.

You will receive both a text message and an email confirming your one hour delivery time slot. If you will be out, it’s not a problem: you have a range of ‘in-flight’ options such as changing your delivery date, collecting from your nearest DPD Pickup Shop, asking us to deliver to your preferred neighbour or arranging to have your order delivered to a safe place at your address.

 

Returns and Exchanges- themed party products and party shop

If a product is damaged or faulty when you receive it…

We will do everything we can to ensure our products reach you in perfect condition. However, if a product is damaged or faulty when you receive it, please contact us via email for a speedy resolution. Please see Sale of Goods Terms & Conditions for your legal rights.

If you change your mind…

There is a 14 day “Cooling off” period during which you can change your mind for any reason. Please see Sale of Goods Terms & Conditions for details.

Please note: You must contact us via email within the 14 days of receiving the goods, stating your intention to cancel. Please state your name, address, order number and order date in the communication. The goods must be in their original condition and any products sealed for hygiene or health reasons must be unopened. You must bear the costs of returning the goods to us.

 

Catering and soft play delivery

Catering and soft play delivery is free. There may be a small delivery charge to cover petrol if you are outside of our selected area.

Once you have placed your order, we will be in touch to discuss the best time and location to deliver your food and soft play. Please note that we only deliver these products to certain locations so make sure you checked your postcode using our postcode checker before placing an order.

If you wish to cancel your order or change the delivery date, this must be done with at least 1 weeks’ notice prior to the original delivery date.

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